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Impetus Success Australia disclaims all warranties on the accuracy, suitability, timeliness and effectiveness for any particular purpose.
We are not counsellors, healers or mentors. As such, please seek help from these professional services if deemed necessary.
We have made every effort to accurately represent our services and their potential. There are no implied guarantees that you will gain any specific result using the services provided by Impetus Success Australia.
Your potential and progress is entirely dependent upon you and the degree of applicability of the respective suggestions. There is an effort required from your behalf and we do not take responsibility for your efforts as your results will be dependent on your efforts. Persistence comes purely at your discretion.
We are not responsible for any actions that you take or do not take.
We do not guarantee any results.
We may make reference to your potential and it is entirely up to you to realise your potential.
Your success and progress are completely dependent upon you (your motivation, desire and persistence).
Ultimately, you are responsible for change. You accept the risk for not achieving your desired results.
Payment: Impetus Success Australia requires payment in advance to our sessions.
Changes: Rescheduling or cancellations of appointments should be done at least 48 hours before planned date, to avoid a full fee charge for the missed session. Once two sessions have been changed without 48 hours notice, the coaching agreement ceases, and you will be charged for the remainder of the coaching contract.
REFUND POLICY
Impetus Success Australia upholds and maintains a stringent refund policy.
If a client requests a refund, they will be referred onto the COMPLAINTS RESOULTION policy.
In the event, that a refund is due to a client, as a result of the outcome of the COMPLAINTS RESOULTION, a maximum of 50% of the fees charged to the client will be refunded.
Every client is bound by the COACHING AGREEMENT and the DISCLAIMER of Impetus Success Australia.
COMPLAINTS RESOLUTION
In the event of a client complaint, the following procedure will be followed:
1. Where possible, a face to face meeting with the client will be arranged, to discuss the nature of the complaint.
2. In the meeting, I will listen to the client’s complaint, and acknowledge their issues.
3. A resolution, which is satisfactory to both parties, shall be reached in the first meeting.
4. Where a resolution can be actioned straight away, immediate action steps will be put in place to rectify the issues raised in the meeting.
5. Where a resolution cannot be actioned straight away, a timeline will be put in place, to act on the issues raised.
6. Once the issues raised have been rectified, a follow up with the client will be done to ensure that the client is satisfied with the outcome.
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Terms & Conditions 
